Privacy Policy for Auto Claims Team

1. Information We Collect

• Personal Information You Provide: Name, phone number, email address, accident details, insurance information, and other details you choose to submit through our website form or during a phone call.
• Service Information: Data about your vehicle, accident circumstances, claim status, or related services required (e.g., towing, storage, repair, hire, legal support).
• Technical Information: IP address, browser type, device details, and site usage information collected automatically through cookies and analytics tools.

2. How We Use Your Information

• Process your inquiry and connect you with the appropriate partner service (e.g., towing, storage, repair, vehicle hire, or legal claims).
• Manage your case and provide updates through our call centre and customer support.
• Improve our website, advertising, and customer experience.
• Comply with legal obligations and cooperate with law enforcement where required.

3. How We Share Your Information

We may share your information only with trusted third-party partners who are necessary to deliver our services, including:

• Auto Repair Network LLC – for vehicle repair and storage services.
• Gabriel Legal – for legal representation and claims advice.
• Towing, storage, and hire service providers in New York, Connecticut, New Jersey, and Virginia.

We do not sell your personal data. We only disclose it to third parties for the purpose of fulfilling your request or where legally required.

4. Data Security

• Secure website forms with encryption.
• Restricted staff access to personal data.
• Sharing customer details only with verified, contracted service providers.

5. Data Retention

We keep your personal information only as long as needed to deliver services, meet legal or regulatory requirements, or resolve disputes.

6. Your Rights

As a U.S. customer, you may request:

• Access to the personal information we hold about you.
• Correction of inaccurate or outdated information.
• Deletion of information we no longer need to provide services.

To exercise these rights, please contact us (see Section 8 below).

7. Cookies & Online Tracking

Our website may use cookies and tracking tools (such as Google Ads and Analytics) to improve advertising performance and user experience. You can adjust cookie settings in your browser.

8. Contact Us

Auto Claims Team / Borki Ltd
Email: info@auto-claims-team.com
Phone: +1 (212) 555-0198
Website: https://auto-claims-team.com

9. Disclaimers

• Auto Claims Team is not an insurance company.
• All services are coordinated through licensed third-party providers including legal firms and repair networks.
• Borki Ltd is registered in the United Kingdom and operates Auto Claims Team in partnership with U.S. service providers.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.